What's New in Clearview: It Now Tells You What to Fix
Most of the work in Clearview this month came from one place: sitting with a client's External Cyber Security Assessment and asking, line by line, whether we would stand behind every word of it. Some of it we would not. So we fixed the assessment, and while we were in there we gave the Digital Hub the feature clients had been asking for since it launched. Here is what changed.
It tells you what to fix. The Digital Hub has always shown you the numbers: who visited, from where, what they clicked. What it did not do was say what to do about it. It does now. Every month it works out the handful of changes most likely to win more enquiries and writes them in plain English: "Only 33% of people who start your form send it. Most give up at phone. Make it optional." "People keep clicking Calculate on Pricing. 31 rage clicks. Check it works on a phone." Each one has the evidence behind it and a Details button. You can still read the charts. You no longer have to.
Broken things become tickets. The analytics report used to end with a polite suggestion to pass script errors and broken pages to your web developer. For most of our clients, we are the web developer, which made that line faintly ridiculous. Now, when the report goes out, every problem it found opens a support ticket with the reference printed in the report, and we deal with it. One ticket per problem until it is fixed. You can watch it in the Tickets tab alongside everything else.
No more phantom companies. "Companies visiting your site" is one of the most useful screens in the Digital Hub and, until this month, one of the most misleading, because BT and Virgin Media Business kept appearing as if they were shopping for IT support. They were not. They were the networks that real visitors came through. Internet providers, hosting and mobile networks are now filtered out, including from visits already recorded, and what is left is a list of named businesses with an intent score that rises when they look at pricing, come back, or get in touch.
Rage clicks you can actually find. A rage click is three or more fast clicks on the same spot, and it usually means a button that does nothing. Clearview used to report these as "SPAN", which nobody can find on a page. It now says what was clicked and where, and a Show on page button marks the spot on a screenshot of the page. The same screenshot carries a click heatmap for computers and phones separately.
Every report, kept. Each time an assessment ran, the previous report was archived and the Reports tab forgot about it. Clients saw "No assessments yet" during a run and only ever the latest result afterwards. The Reports tab now lists every External Cyber Security Assessment, IT and Cyber Security Report and Website Analytics Report with its grade, so the trend is visible and any past report can be opened, downloaded or shared.
A stricter, more honest grade. The External Cyber Security Assessment now tests every open port directly, including databases, remote access and control panels. A web page on an office connection is graded as what it almost always is, the router or firewall login page, with the vendor named. One critical finding plus three high findings caps the grade at D, however tidy the rest looks. A check that fails to run is no longer marked clean. And the Companies House lookup now uses your own company number, so the directors in the report are yours. One client's grade dropped from C to D under the new rules. That was the correct result, and it is the kind of result you want from an assessment: the real one.
Smaller things worth knowing. Core Web Vitals in the Digital Hub are now measured from real visitors rather than a lab test, so the number is the one Google sees. You can add a note to the page views chart when you change something and see what it did. Calls to action are found automatically and counted as seen versus clicked. Form friction is measured field by field, with only field names and timings recorded, never what anyone types. And a line at the bottom of the recommendations tells you how many of your visitors are invisible to Google Analytics because they run a tracker blocker. For a typical client it is somewhere around one in six. Clearview still counts them, without cookies.
What is next. Backlinks and domain ranking are still the next features for the Digital Hub, followed by Google Search Console and Google Ads brought into the same view with recommendations, and security awareness training tied to the phishing simulations. If there is a number you wish you could see, tell us. Most of what is in this post started as someone asking.
If you are an existing client, all of this is already in your login. If you are not, Clearview is available on its own from £35 per month per organisation, and a demonstration uses your own domain so the first score you see is yours.